All patients are welcome to contact our reception during regular working hours to have their questions answered. If unable to answer, your call will be transferred to the appropriate staff. For your convenience, we have listed here many of the questions we receive most often with our responses, please feel free to contact us.
Clinic Frequently Asked Questions
Important Note to All Patients
What are your regular office hours?
Our regular clinic hours are 7:30AM – 5PM, Monday through Friday. Some diagnostics procedures may be available on evenings and weekends.
What is your appointment policy?
Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule.
Do I need to bring anything special to my first visit?
We want to ensure you are seen quickly once you arrive and that your time with the physician is used effectively. It will be helpful if you bring your Alberta Health Card, Photo Id and list of your current medications. Also, if you have some procedures done outside Alberta please bring these records too.
What can I expect at the first appointment?
The physician’s assistant will ask you about your present health and medical history. It is helpful if you can remember to bring in a list of all current medications you are taking or the medication bottles themselves, including over-the-counter and herbal supplements. These questions are the initial part of the examination and provide us with essential information about you and your medical history. Your vital signs will be taken such as Blood Pressure, Heart rate, Height and Weight. We also ask about language barriers to allow us to appropriately communicate with you. All information given to us is confidential.
The physician will complete an interview and physical exam to complete a correct problem list, medication list and plan of care. After the visit is complete, the receptionist will rebook a follow-up appointment, if necessary.
How do I get a refill on my prescription?
We ask that prescription refills be completed during regular office visits whenever possible. If it is impossible for us to book you for an appointment with our physicians, you may go to your General Practitioner/ Family Physician to have your medications refilled.
What should I do if I can’t come for the scheduled appointment?
We ask you to give us a call at least 24 hours and we can rebook the appointment for you.
What should I do if I miss my appointment?
We ask that you call our office during regular office hours (8 AM – 5 PM Monday-Friday) and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within 2 hours prior to your appointment.
Why do I need a referral from my primary care physician to see a specialist?
Your primary care physician is your central contact for all medical concerns as this allows for continuity of care for members and allows a central location for medical records. Referrals are typically processed within 14 days, except in urgent situations, and you will be notified by mail when the referral has been processed.
What should I do if the office is closed?
You may call the office and leave a message in the general voicemail box and we will get back to you within 24 hours. In case of emergency call 911. For Health related questions you may call Health Link at 811.
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